FAQ

Thank you for shopping at Deity House! Here you will find answers to some common questions.  Please read through the FAQ’s before contacting us, as most questions are answered here.  All shipping-related questions can be found (here).

When will you get this item back in stock?
We have been thrilled with the response to our pretty party goods.  Rest assured, we are constantly reordering products as well as searching out fun new items to carry.  We hate to be out of your favorite items even more than you do – but since we have very little control over when our distributors ship out packages (and since many of our products travel a very long way to get here), we are unable to respond to individual emails about when a product will be back in stock.  It will take roughly 2 weeks for sold out items to be back in stock. However we will try our best on keep all of our party goods available all teh time. 

Do you offer coupons or discount codes?  Yes, occasionally – and usually with very little notice!  The best way to find out about discounts or coupons is to ‘like’ us on Facebook, or sign up for our mailing list.  We promise not to abuse the privilege of having your email address and will never share your information with anyone.

Can I see a copy of my invoice?  Absolutely.  There are several ways to view your invoice.  It will be emailed to you along with your order confirmation, and after that, you can always access your account and order history right from the website (you will need to create an account to use this feature).  You can also check your order status on the website. 

Are you taking custom orders?

Unfortunately, at the moment we are not catering to any custom orders. We are just selling whatever is in ready stock.

Do you have a catalog?

Yes, please drop your email at our contact form and we will send the catalog to your email as soon as possible. 

Do you offer wholesale pricing?
Yes we do! Please email us at welly@deityhouse.com for further details. 
 
I write a blog and was wondering if you’d like to host a giveaway?
We’re so glad you like our products and want to share them with your readers, but we are unable to offer product giveaways, except for companies with whom we have established advertising relationships.

Can I submit my party pictures to featured on the Deity House Blog?

We would love you to! Please email 4-5 party pictures that have our products in it and a brief summary of your event to blog@deityhouse.com. If we decide that we are going to feature your party, we will notify you.

Thanks for taking the time to read through our FAQ’s.  If your question wasn’t answered here, please feel free to contact us through our contact form.

Thank you for Shopping at Deity House